You can address your complaints to Candriam free of cost:
* via https://contact.candriam.com or complaints(at)candriam.com or atencionalcliente(at)candriam.com (for Spanish investors)
* via post:
Compliance Department
Candriam Luxembourg
19-21 route d’Arlon
8009 Strassen
Luxembourg
The Head of Compliance of Candriam Luxembourg will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline. In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).
REGLAMENTO PARA LA DEFENSA DEL CLIENTE
Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or submit a request for out-of-court complaint resolution to :
|
Country |
Name |
Information |
|
Belgium |
Ombudsfin |
Ombudsfin North Gate II, Boulevard du Roi Albert II, n°8, bte. 2 |
|
France |
Médiateur de l’AMF |
Médiateur de l'AMF, The form for requesting mediation from the AMF and the charter for mediation are available on the Website http://www.amf-france.org. » |
|
Germany |
BaFin |
Bundesanstalt für Finanzdienstleistungsaufsicht Street: Graurheindorfer Straße 108 Website : https://www.bafin.de |
|
Italy |
CONSOB |
CONSOB - Consumer Protection Office - Via G. B. Martini, 3 - by fax: +39 06 8416 703 or +39 06 8417 707 |
|
Luxembourg |
CSSF |
CSSF - Commission de Surveillance du Secteur Financier CSSF Regulation N ° 16-07 concerning the out-of-court settlement of claims published in the Mémorial A - n ° 228 of 11 November 2016. It is also available on the CSSF website : http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_N. 16-07.pdf The complaint must be presented to the CSSF within a maximum of one year from the date on which the claimant lodged his claim (with the same object) to the director in charge of the professional. |
|
Netherlands |
Kifid (AFM) |
Kifid addressKlachteninstituut Financiële Dienstverlening (Kifid) |
|
Spain |
Cominsionado para la Defensa del Inversor de la CNMV |
Comisionado para la Defensa del Inversor de la CNMV Correo electrónico : inversores(at)cnmv.es Oficina en Madrid : Torre Serrano Serrano, 47 28001 Madrid Teléfono : 902 149 200 Fax : 91 585 17 01 Oficina en Barcelona Passeig de Gràcia, 19-4a 08007 Barcelona Teléfono : 902 149 200 Fax : 93 304 73 10
Référence légale : Orden ECO 734 2004, de 11 de marzo
REGLAMENTO PARA LA DEFENSA DEL CLIENTE
*can be reached at least 1 month after the application |
|
Switzerland |
FINMA |
No Ombudsman function but provide several contacts : |
|
U.A.E. |
Central Bank of the U.A.E. |
A complaint can be filed: By Fax +971 2 6916004 Complaints can also be filed in person by visiting any one of the Central Bank branches in Al Ain, Dubai, Sharjah, Ras Al Khaimah or Fujairah. Website : https://www.centralbank.ae |
|
UK |
Ombudsman for financial conflicts |
The Financial Ombudsman Service Exchange Tower London E14 9SR E-mail : complaint.info(at)financial-ombudsman.org.uk
*can be reached at least 1 month after the application |
